FAmily first care
NDIS Policies & Procedures Manual
We are committed to delivering person-centred supports that empower participants to achieve their goals, maintain their independence, and actively participate in their communities.
This Policy and Procedures Manual outlines the principles, standards, and practices that guide the way we deliver our services.
Services
Our services provide :
- Daily activities
- Community Access
- Household Tasks
- Transport
- Home and Living SIL
Purpose
Family First Care is commited to delivering safe, respectful, person-centred and high quality support services to NDIS participants.
Values
Our core values inlude
- Respect
- Dignity
- Safety
- Independence
- Inclusion
- Privacy and Confidentiality
Code of conduct
All workers must :
- Treat participants with respect and dignity
- Maintain confidentiality
- Provide supports safely and ethically
- Avoid discrimination or abuse
- Follow NDIS Code of Conduct
Incident Management Policy
All incidents, injuries, accidents or concerns must be:
- Reported immediately
- Documented in an Incident Report Form
- Reviewed by management
- Managed to reduce future risks
Complaints Policy
Participants have the right to:
- Make complaints safely
- Be treated fairly
- Receive timely responses
- Escalate concerns if unresolved
Privacy & Confidentiality Policy
Family First Care protects participant information by:
- Keeping records secure
- Sharing information only with consent
- Following Australian privacy laws
Work Health & Safety (WHS)
Workers must:
- Identify hazards
- Use safe work practices
- Report unsafe environments
- Maintain clean and safe work conditions
Household Tasks Procedure
Support workers may assist participants with:
- Cleaning
- Laundry
- Dishwashing
- Organising the home
- Basic household maintenance
Workers must use safe cleaning products and follow hygiene practices.
Community Access Procedure
Support workers may assist participants to:
- Attend appointments
- Participate in social activities
- Go shopping
- Access community services
Transport Policy
Workers providing transport must:
- Hold a valid driver licence
- Maintain safe and registered vehicles
- Follow road safety laws
- Keep transport records
Daily Activities Support
Workers may assist with:
- Meal preparation
- Daily routines
- Personal support
- Encouraging independence
Staff Screening
All workers must maintain:
- NDIS Worker Screening Check (if required)
- Police Check
- First Aid Certificate
- CPR Certificate
Record Keeping
Family First Care will securely maintain:
- Timesheets
- Progress notes
- Incident reports
- Participant agreements
Participant Rights
Participants have the right to:
- Be respected
- Make choices
- Feel safe
- Access quality supports
- Make complaints without fear
Review
These policies will be reviewed annually or when legislation changes.